Basically "Sorry, not sorry."
Will you be getting the replacement product? Or have your fingers had enough?!
The power of dreams...
Yup - exactly.
No - I think I’ll ask for the product back on the basis that I’ll have my own testing done (I have about 300 test engineers reporting to me and access to quite a few product liability lawyers). I think that will be more unnerving for them. After all, I have no confidence that a replacement product will be any safer...
In the meantime, I’ve asked them to confirm my view of the situation - in particular, that they’ve ignored my video and that they haven’t even asked me under what circumstances the fault occurred.
They are rank amateurs. As this forms part of my day job (and has done for most of the last 15 years) I’m qualified to say how poor they have been. And they have been very poor.