Posted By: robcoupe20vt
Royal Mail first class RANT - 24/01/2020 19:13
I send items out every couple of week that i sell on ebay . I usually use Hermes which have been fine all year till christmas . They got overloaded at christmas and lost 2 parcels i sent and 1 i had purchased on ebay also very slow deliveries .One parcel sent by Hermes in east London took 10 days to reach an address in west London . The ebayer was screaming for it as he needed it for his motorbike . So after christmas i would use royal mail first class post . The item i sold on ebay was R&G crash bungs secondhand . Cost me nearly £4in postage which was ok as the package would take a day plus £20 in compensation if lost . Never turned up and was lost in the system . Kept the reciept just in case . I think you have to wait 28 days before making a claim . I could not wait that long so filled in the form online I supplied all the info including a downloaded picture of the item on ebay and a new replacement cost plus a picture of the posting reciept Took probably 10 to 15 minutes that was on tuesday .I had to refund the buyer . Today i got a letter from royal mail saying that they would refund me the postage ??? The refund is in 6 first class stamps WTF . I wont be using them again so what will i do with the stamps . In the letter it says i did not give enought info despite all the pictures i have downloaded to them .
If i am seeking compensation they want proof of posting (i did) proof of the items value(i did) and a picture of the item posted (i did) and the cherry on the cake a picture of the parcel packaging ???? Funny thing is i have a picture of the parcel packaging in the background of another photo i took . Why they make is so difficult to claim when they lost the item in their system . I will be writing back to them with all pictures and they can have their stamps back . What a shoddy service
If i am seeking compensation they want proof of posting (i did) proof of the items value(i did) and a picture of the item posted (i did) and the cherry on the cake a picture of the parcel packaging ???? Funny thing is i have a picture of the parcel packaging in the background of another photo i took . Why they make is so difficult to claim when they lost the item in their system . I will be writing back to them with all pictures and they can have their stamps back . What a shoddy service